My 11-year-old daughter made more than 300 in-app purchases over five days on Roblox, the online games platform, resulting in a £2,400 bill on my wife’s PayPal account. At the time, my wife was in ICU recovering from a 15-hour operation to remove a brain tumour.
It says this is what was spent during the five-day spree and disputed the £2,400, claiming it exceeds the total spent since the account was created. Roblox says: “We strive to make it very difficult for children to make unauthorised purchases, such as not storing billing information.
Roblox says: “We strive to make it very difficult for children to make unauthorised purchases, such as not storing billing information. However, if a purchase is made through certain third-party mobile providers, like iTunes, as in this case, we are unable to issue the refund.
In early 2016, an Ontario teenager spent almost $8000 on microtransactions in one of the FIFA games over the course of a month. He used his father's convenience store credit card and claims to have had no idea he was racking up the charges.
Richard Walters discovered his 10-year-old daughter had spent $7,200 on Roblox over two months during lockdown, despite setting a spending cap on her purchases when they set up the account.
Log into your account. Click on the Robux balance at the upper-right corner of your screen. Go to the “My Transactions” page. Click on “Currency Purchases” and organize by period to find out all about your past purchases.
In general, we are not able to offer a refund for items purchased within an experience. All purchases with Robux requires users to click on a confirmation box as a precaution against making accidental purchases and many experiences also have a confirmation window for purchases with their in-experience's currency.
40 Robux | $0.49 | £0.49 | €0.44. 80 Robux | $0.99 | £0.71 | €0.82. 400 Robux | $4.99 | £4.59 | €4.99.
In this case, an eleven-year-old girl spent £4,642 ($5,792) on the hugely popular Roblox using her dad’s debit card.
Speaking on the BBC’s Jeremy Vine Show, Steve Cumming said that his daughter told him all her friends were enjoying the free-to-play Roblox, and she wanted to spend £4.99 ($6.23) on an in-app purchase. He said yes, and made the payment using his debit card on April 16.