They rob the item and there is no direct way of taking it back. Roblox also does not has any kind of restrictions during the trading. It's a game bug, once the user grabs your item and runs away make sure you have the username with you. Or else it will be complicated to track down who took your items.
At this time, there is not a way to get Robux back once you have made a purchase. We recommend that you read the item's description to understand what the item is like and use our Try On feature before completing your purchase. This includes accidental purchases, lost and unused items from Avatar Shop and Experiences.
When users trade, the limiteds become untradeable and cant be sold for time period of 6 to 24 hours. In that period of time, both sides can rollback the trade, in trade -> trade items -> completed -> the trade.
7:247:52Best Way To Get Your Items Back After Being Scammed! - YouTubeYouTubeStart of suggested clipEnd of suggested clipGuys don't get scammed don't trust anybody.MoreGuys don't get scammed don't trust anybody.
1:3210:04If you have been scammed in adopt me, you need to watch this! - YouTubeYouTubeStart of suggested clipEnd of suggested clipThey can literally go on and log in anytime. And just go and take your pets. Again once you get themMoreThey can literally go on and log in anytime. And just go and take your pets. Again once you get them back. So you need to make sure you've got a new password.
Note: Roblox cannot undo a trade so you should be certain you are happy with the trade. Click on the Make Offer button to submit the trade. Once you submit, a pop up will appear for you to confirm the trade request. (Submitting a new trade will notify the other player via a private message.)
You may also contact us by phone at (888) 858-2569.
Roblox Customer Service has a policy in which if your account is compromised and your valuables/currency is stolen, your items can only be restored one time.
Once you’re on the Roblox support form, you’ll see a “Contact Information” header.
After you’ve copied the item’s URL, you need to provide it in the support form.
Many items in the Catalog let you try them on your avatar before spending your hard-earned Robux. To use the Try On feature, do the following:
As a helpful feature to prevent accidental purchases, Roblox includes a pop-up window, asking you to confirm your selection before completing a transaction. Please be sure to slow down and read everything before hitting the confirm button.
If you are having an issue with a Roblox item that you have purchased, please contact us at the link below. Be sure to provide your username, item name, link to the item, and a detailed explanation of the issue.