Update the Roblox Mobile App As part of troubleshooting for this issue, Roblox recommends having the game's app up to date on your devices. An error message might pop up in your account if you are using an outdated app.
Restart your device. Force quit and re-open the app you're attempting to make the purchase in: How to force an app to close on your iPhone, iPad, or iPod touch. Attempt to make the purchase on a different Wi-Fi or cellular network.
Go to Settings > General > Restrictions and enable them. Make sure In-App purchases is turned on (showing as green) then disable restrictions and try again.
It is a purchase limit, it can range from a few days to weeks for it to disappear; it cannot be removed. In the meantime, use an alternate account to buy robux and transfer it to your main account until the purchase limit disappears.
Membership Did Not Renew or Card Declined There were not enough funds on the card. If using a re-loadable card for a recurring membership, make sure to top it up before the renewal date, or cancel the membership before the card runs out of funds.
13 years oldTo verify your age, you must be at least 13 years old with a government-issued photo ID (driver's license, passport, or residency card).
Go to Account Settings by clicking on the gear icon. Select Privacy. Review the options under Contact Settings and Other Settings. Select No one or Friends or enable Account Restrictions (players age 13 and older have additional options).
Account Restrictions will also limit play to only experiences that are on a pre-approved list that has been verified as appropriate by Roblox. These experiences may contain some mild cartoon combat, but the list is restricted to only experiences that are less violent and do not feature guns.
How to enable or disable in-app purchases on AndroidOpen the Google Play Store app.Tap on your profile icon on the top-right corner of the screen, then select Settings in the pop-up menu. ... On the Settings page, tap Authentication, and then tap Require authentication for purchases.More items...•
We do not support changing cards on an existing membership. You can make a membership purchase on your new card. Note: If the membership buttons are gray, purchasing a new membership is not currently available. You can read the Membership buttons are grayed out help article for more information.
Send the link to your friend/recipient or have them find it in your games list. In your Roblox account, search for the “Game Pass” or use your “friend/recipient's sale URL.” Buy their “Game Pass.” The Robux donation is now complete.
Return to the screen with the Roblox Mobile App icon and tap to reopen
Make sure the date and time are accurate. If they are not, update them and try Roblox again
It is recommended that you have the latest version of the Android OS on your device before downloading the Roblox Mobile App. To see the minimum requirements that your device needs in order for Roblox Mobile to be able to run, please click here.
If you receive the message that your device is not compatible or not recommended: The app is currently available on a multitude of Android devices and our engineers will be working to make the Roblox Mobile App available for as many devices as possible.