There are some restrictions when submitting an appeal:
Well, the answer to how long does Roblox support takes to respond is quite variable. Roblox Customer Support claims that they almost always have a reply for the issue within 24 hours of receiving a mail. However, that is not entirely true. We have studied the reports of various players across different platforms.
Website/ Application Question:
You may also contact us by phone at (888) 858-2569. What information must I provide when filing a DMCA claim?
Press 0 after pressing 2 to leave a message and get a call back. Roblox will call you back after you leave a detailed message about your question or concern.
How long does Roblox customer support take to respond? Roblox typically responds in 24-48 hours. If you email Roblox or send them a ticket through their customer support page, they should get back to you in a day or so.
If you do not have an email or phone number associated with your account, please contact Roblox customer support at roblox.com/support. Please choose a password that is brand new and unique to Roblox, do not use this password on any other site.
With ROBLOX live chat, you can chat with your ROBLOX friends anywhere on the site!
Though the current exchange rate of Robux to USD is $0.0035, this website automatically picks up the latest exchange rate and calculates accordingly.
send an email to info@roblox.com and our customer service team will help!
You can contact the Roblox Appeals team to review the situation if your account has been banned or moderated. The Appeals team will give the moderation a second look and make any necessary adjustments to your account's moderation status. Submitting an appeal does not guarantee your ban will be removed.
Roblox Support is not a great service. A lot of problems that users are faced with don't get solved by Support, and instead get shot down after a few replies. Most answers are unhelpful, often being copy pasted responses. This has lead to many users assuming Support is ran by bots.
If you send us an e-mail with a problem, we can almost always have an answer for you in less than 24 hours. And in the rare instance we don't know of an immediate solution to your problem, we will send you looking in the right direction (more on this later).
In general, we are not able to offer a refund for items purchased within an experience. All purchases with Robux requires users to click on a confirmation box as a precaution against making accidental purchases and many experiences also have a confirmation window for purchases with their in-experience's currency.
Is Roblox Content Suitable for All Ages? Available on smartphones, tablets, desktop computers, the Xbox One, and some VR headsets, Roblox has an ESRB rating of E10+ for Everyone 10 and up for Fantasy Violence, which means that typical gameplay should be suitable for most kids.
There are a lot of factors why users tend to reach out to Roblox Customer Support and here are some of the common reasons:
There are three different methods to contact Roblox Support directly. Users have the option to send an email, fill out the Roblox online form or call their Customer Support hotline.
For general questions or concerns that don’t require a specific account information, you can also send it to Roblox social media accounts:
Listed below are our top recommendations on how to get in contact with Roblox. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Roblox.
Roblox is fun to play, recently the app has been updated and I’m sure that I’m not the only one with these problems. First I thought maybe it was just a simple bug because I started noticing when I go to users profile to try and follow them on my mobile app it just won’t let me click it.
We give you a virtual credit card so you don't give up your real card info.
In order for a player to contact Roblox Support they must go to https://www.roblox.com/support and fill out the form. They can ask for help if they forgot their password, their account got hacked, billing and payment questions, and much more.
Although no longer suggested or preferred by Roblox, the player can email info@roblox.com to get help or get questions answered, although it is ultimately similar to using the website version of support.
Players have reported that many of the messages generated by support staff appear like generic pre-filled messages.