When reporting charges make sure to provide the following:
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Method 3 of 3: Selling Items
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Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account (s).
Roblox accounts associated with unauthorized charges are subject to deletion. Unauthorized charges are against our Terms of Use.
Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers.
Once a charge has been disputed, a refund cannot be issued due to the payment provider’s dispute process. Roblox works with multiple payment providers to provide a safe and secure purchasing experience. Please continue reading for more information on contacting us or a third-party provider for unauthorized charges.
The short answer is yes, there is a refund policy in Roblox. Most of the time it’s parents trying to reverse a purchase their child did without authorization or permission.
The short answer is yes, there is a refund policy in Roblox. Most of the time it’s parents trying to reverse a purchase their child did without authorization or permission.