by Khalil Ankunding MD
Published 3 years ago
Updated 2 years ago
3 min read
ROBLOX itself refunds gamepasses/etc – that’s the entire purpose of storing funds in Pending Sales instead of directly sending them to the seller’s account. I’m not sure if info@roblox.com is the right place to request a refund, but they can probably point you in the right direction. Report Abuse might also work.
In general, we are not able to offer a refund for items purchased within an experience. All purchases with Robux requires users to click on a confirmation box as a precaution against making accidental purchases and many experiences also have a confirmation window for purchases with their in-experience's currency.
You would go on sales and find the purchase you desire, after that you would press the ‘‘Refund’’ button and it would refund the amount the person paid for the gamepass (in full). It would take it away from the groups funds
Is there a way to refund Robux?
This is what you will need to provide to their customer support:
Username
Billing information
Billing or Paypal email
Payment method
Last four digits of your card
Recent renewal date and amount
How to get Robux refunds on Roblox?
When reporting charges make sure to provide the following:
List of the charges by date and amount
Billing Name
Last four digits of the Credit/Debit Card used
PayPal account email address
Google Play purchase numbers (GPA.###)
Roblox username (if known)
Any attachments must be in .jpg or .png format to be viewed
How do you get a refund on Roblox?
We can help you request a refund from:
Steam service, including any game on Steam, as well as a gift on Steam
Green Man Gaming
Walmart
Justfly
Best Buy
Target
eBay
Amazon, when you cancel your order
2. Enter your contact information
Once you’re on the Roblox support form, you’ll see a “Contact Information” header.
4. Describe your issue & submit the form
After you’ve copied the item’s URL, you need to provide it in the support form.