can you refund a purchase on roblox

by Maeve Bednar Published 2 years ago Updated 2 years ago 7 min read

How to refund items in Roblox

Go to the Roblox support form. The first step is to go to the Roblox support form. ...
Enter your contact information. Once you’re on the Roblox support form, you’ll see a “Contact Information” header. ...
Copy the item’s URL. ...
Describe your issue & submit the form. ...

In general, we are not able to offer a refund for items purchased within an experience. All purchases with Robux requires users to click on a confirmation box as a precaution against making accidental purchases and many experiences also have a confirmation window for purchases with their in-experience's currency.

Full Answer

How do I cancel a purchase of Robux on Roblox?

Log into your account
Open Gear Icon at the top of the page
Click on Settings
Select Billing
Click on Cancel button

How to get Robux refunds on Roblox?

When reporting charges make sure to provide the following:

List of the charges by date and amount
Billing Name
Last four digits of the Credit/Debit Card used
PayPal account email address
Google Play purchase numbers (GPA.###)
Roblox username (if known)
Any attachments must be in .jpg or .png format to be viewed

Can You refund Robux on Roblox?

Roblox does not offer a possibility of a refund or exchange of Robux at this time. They do say that some exceptions can be made at their own discretion. This means that even though there is no obligation for Roblox to refund anything, they are willing to take some cases into consideration.

Can you still refund RP purchases?

Refunds will be for the same amount and currency you used to make the initial purchase. For example, if you buy a champion on sale for RP, you'll get the sale price refunded in RP even if it's not on sale anymore. You can have a max of three refund tokens at one time.

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Can you refund Roblox?

However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers .

Can you get permission to use Roblox?

Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account (s). Whenever possible, we work with parents and customers directly as part ...

Try it On Feature

Many items in the Catalog let you try them on your avatar before spending your hard-earned Robux. To use the Try On feature, do the following:

Accidental Purchases

As a helpful feature to prevent accidental purchases, Roblox includes a pop-up window, asking you to confirm your selection before completing a transaction. Please be sure to slow down and read everything before hitting the confirm button.

There's Something Wrong With my Item!

If you are having an issue with a Roblox item that you have purchased, please contact us at the link below. Be sure to provide your username, item name, link to the item, and a detailed explanation of the issue.