This is what you will need to provide to their customer support:
We can help you request a refund from:
Robux is a currency that cannot be exchanged back to real money. According to Roblox policy, you cannot get any kind of refunds, unless they deem your request an exception. This is not a guaranteed way of getting a refund, but if you want to give it a go, here is how to do it:
Can you return the Robux you have spent in the store? Regrettably, there is no way to recover the Robux once you have purchased an item from the store Roblox. For this reason, you must be very careful when choosing, whether to buy something that you really like or not to press the buy button by mistake.
Browser App: How to CancelBe logged into the account where the membership was bought.Open the gear icon in the upper right.Open Settings.Open Billing.Click the Cancel Renewal button and follow prompts until the subscription is completely canceled.
In general, we are not able to offer a refund for items purchased within an experience. All purchases with Robux requires users to click on a confirmation box as a precaution against making accidental purchases and many experiences also have a confirmation window for purchases with their in-experience's currency.
Can cardholders keep double refunds? No. If a cardholder receives a refund after filing a chargeback, they should notify their bank that the chargeback is no longer necessary. Merchants can get these chargebacks reversed by providing evidence of the refund, but this process costs them time and money.
Refunds must go back to the card used for the original transaction. You cannot refund to a different credit card. Rarely, a closed account is no longer active and the credit card company cannot accept merchant refunds. In this case, the transaction may be bounced back in the form of a positive chargeback.
Once you’re on the Roblox support form, you’ll see a “Contact Information” header.
After you’ve copied the item’s URL, you need to provide it in the support form.
If your Gift Card is eligible for an exclusive item, it will be granted to your account when you redeem your Gift Card. There are new items each month! Here is the current list of exclusive Gift Card items .
All purchases made through Roblox's mobile app (on a tablet or a phone) are done through vendors such as iTunes, Google Play or Amazon, depending on which device type you have.
Yes! When choosing a payment method, select Roblox Credit if you've already redeemed the card. Or, you can select Redeem Roblox Card if you haven't yet redeemed the card. Memberships purchased with Roblox Credit will automatically renew unless they are canceled before the renewal date.
In most cases, the Roblox gift card not working issue may indicate the gift card is invalid, expired or redeemed.
Once you get a Roblox gift card, make sure to redeem it in the correct way. Here are the steps:
When you Googled free Robux or Roblox gift card codes, you might come across numerous generators that claim to give infinite Robux as you want. However, most of these sites just don’t work and attempt to hack your privacy or personal data.