On Roblox, you can buy items with Robux in the avatar shop. The avatar shop contains clothing, accessories, gear, and more. Whenever you buy an item, it will be added to your inventory. However, there won’t be an option to refund it. Although there isn’t an option to refund items, there is still a way to refund them.
This is what you need to do to request a Roblox refund online:
Roblox will not consider refund requests after 45 days from the purchase. If you make an accidental purchase, Roblox advises using the pop-up window that asks you to confirm the purchase. They have taken steps to prevent accidental purchases, and do not guarantee they will refund you if you make a mistake in the process.
When reporting charges make sure to provide the following:
To refund items in Roblox, you need to go to the Roblox support form. In the Roblox support form, enter your contact information, copy the item’s URL and paste it in the “Description of issue” field. You can copy the item’s URL by navigating to it on Roblox and copying the URL field of it.
Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account (s).
Roblox accounts associated with unauthorized charges are subject to deletion. Unauthorized charges are against our Terms of Use.
Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers.
Once a charge has been disputed, a refund cannot be issued due to the payment provider’s dispute process. Roblox works with multiple payment providers to provide a safe and secure purchasing experience. Please continue reading for more information on contacting us or a third-party provider for unauthorized charges.
When you own a UGC item that gets deleted you get refunded. So why doesn’t this also apply to clothing? It really hurts less so the buyer, but more so the creator.
Blame gets put on the clothing designer, as users believe the designer deleted the clothing.