When reporting charges make sure to provide the following:
Robux is a currency that cannot be exchanged back to real money. According to Roblox policy, you cannot get any kind of refunds, unless they deem your request an exception. This is not a guaranteed way of getting a refund, but if you want to give it a go, here is how to do it:
There are a few different ways Robux can be earned or purchased:
Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account (s).
Roblox accounts associated with unauthorized charges are subject to deletion. Unauthorized charges are against our Terms of Use.
Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers.
Once a charge has been disputed, a refund cannot be issued due to the payment provider’s dispute process. Roblox works with multiple payment providers to provide a safe and secure purchasing experience. Please continue reading for more information on contacting us or a third-party provider for unauthorized charges.
Honestly, All sales are final… You shouldn’t have to refund nor repay them back… if anything take a look at your past sales and see if they actually purchased the pass.
Unfortunately, Roblox doesn’t give us developers any way to issue refunds, so it’s impossible for me to get you a refund for any reason.
Many items in the Catalog let you try them on your avatar before spending your hard-earned Robux. To use the Try On feature, do the following: 1 Click on Catalog located in the blue bar at the top of the site, or by clicking here. 2 Once you've found the item you're looking for. 3 Simply click Try On button, and view the item on your avatar in either 3D or 2D mode.
This means that once you've found the item you're looking for, you can quickly put it on for free to see how great you'd look while you're battling hordes of zombies, racking up loads of money in a sim game, or just hanging out with friends on your next Roblox adventure.
At this time, there is not a way to get Robux back once you have made a purchase or a way to delete an item made by Roblox once it is owned. We recommend you to use our Try it On Feature before completing your purchase.
As a helpful feature to prevent accidental purchases, Roblox includes a pop-up window, asking you to confirm your selection before completing a transaction. Please be sure to slow down and read everything before hitting the confirm button. We know how exciting it can be to get something new but it is always important to check and make sure that this particular item is what you really want.