We can help you request a refund from:
Will Roblox add refunds in 2020? Bad news: there is currently no official statement from the Roblox Corporation announcing plans to add refunds to the game. It seems that rumours of a refund feature started on TikTok, and have bounced around social media without any actual concrete proof.
This is what you will need to provide to their customer support:
Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account (s). Whenever possible, we work with parents and customers directly as part ...
However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers .
When a purchase happens and the item does not function as it is supposed to, Roblox allows people to e-mail support, but even then, they don’t always allow refunds.
Is Roblox adding refunds? At the moment, Roblox has no plans to add refunds to the game. While people on social media are excited that they heard this is happening, they are listening to rumors and innuendo and not researching through the actual Roblox site.
The biggest problem is that Roblox is a game played by a lot of kids who will run up bills on their parent’s mobile bills without thinking about it. This is how Roblox makes so much money as a company. One father in the U.K. got his daughter Roblox using his debit card and then received a bill later for thousands.
Many items in the Catalog let you try them on your avatar before spending your hard-earned Robux. To use the Try On feature, do the following:
As a helpful feature to prevent accidental purchases, Roblox includes a pop-up window, asking you to confirm your selection before completing a transaction. Please be sure to slow down and read everything before hitting the confirm button.
If you are having an issue with a Roblox item that you have purchased, please contact us at the link below. Be sure to provide your username, item name, link to the item, and a detailed explanation of the issue.