Each purchase must be paid in full with one payment method. Browser App. All major credit and debit cards; Prepaid credit card ; PayPal; Roblox Gift Cards . Mobile Apps. In-app purchases using: Google Play; iTunes; Amazon . Xbox One App. Roblox Xbox One App, in-app purchasing; Xbox Live Website
These purchases will appear on any linked card or bank account you have associated with your mobile/console provider. These payment providers require any refunds to go through their support services and these charges cannot be refunded by Roblox.
However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers. Reporting Unauthorized Charges for Credit Card, PayPal, and Google Play Purchases
If you continue to have an issue with a particular card, please try using a different credit card or another form of payment such as PayPal or a Roblox gift card. A charge may be showing for two reasons:
All transactions on Roblox use secure commercial-grade encryption. Financial information is not accessible via user accounts and only partial billing information is stored by Roblox for verification purposes.
For security reasons, you may be asked to verify your transaction with our Xsolla payment provider which allows users all over the world to make your payment safe and secure. Card verification is a common practice that helps ensure payment security.
Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account(s). Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases.
Robux and membership can be bought in the Roblox Mobile App found on the iTunes, Google Play, and Amazon app stores.
Browser App: How to CancelBe logged into the account where the membership was bought.Open the gear icon in the upper right.Open Settings.Open Billing.Click the Cancel Renewal button and follow prompts until the subscription is completely canceled.
Get to the Security tab from Settings. 2. Next to Account Restriction toggle the button to 'on'. The toggle will turn green and the following message will be displayed “Account Restrictions is currently enabled”.
You may also contact us by phone at (888) 858-2569.
From a Browser. Your membership will renew on the Renewal date and if it is not recurring or has been cancelled, it will expire on the Expiration date. You can cancel on our website at any time before the renewal date. Your member benefits will continue until the expiration date.
Calling Roblox Customer Support. Dial 888-858-2569 to call Roblox customer service. The Roblox customer support line is available 24 hours a day, 7 days a week.
Web BrowserLog in to the account where the Robux were purchased or earned.Click the Robux. icon in the upper right corner.Click your Robux amount.The My Transactions page will load.
0:040:38How to Remove Credit Card Or Payment Method from iPhone Or iPadYouTubeStart of suggested clipEnd of suggested clipHow to remove credit card or payment method on an iPhone or iPad to remove go to settings tap inMoreHow to remove credit card or payment method on an iPhone or iPad to remove go to settings tap in your name tap payments and shipping tap the saved. Card. Click remove to remove your payment method.
0:261:48How to remove payment method credit card info from Android Google play ...YouTubeStart of suggested clipEnd of suggested clipSettings. If asked sign in with the same Google Account that you used to set up the payment method.MoreSettings. If asked sign in with the same Google Account that you used to set up the payment method. Under the payment method you want to remove tap remove tap on remove again to confirm.
The most common cause is the prepaid credit card has not been registered, or the billing information put in at the time of payment does not match the billing details registered with the prepaid credit card.
You can cancel your Xsolla subscription by contacting them via email or telephone and providing them with your customer details. Email support@xsolla.com and ask them to cancel your account. Meet Emma, your Best Financial Friend.
Roblox is completely free to join and free to download. If so inclined, users can choose to purchase Robux (our virtual currency) to buy in-game upgrades or accessories for their avatar. They can also purchase an optional “Premium” membership, which includes a Robux stipend and access to our trading and sales features.
From a Browser. Your membership will renew on the Renewal date and if it is not recurring or has been cancelled, it will expire on the Expiration date. You can cancel on our website at any time before the renewal date. Your member benefits will continue until the expiration date.
Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account (s). Whenever possible, we work with parents and customers directly as part ...
However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers .
We do not support updating cards on an existing membership. You will need to buy a new membership.
We do not support changing cards on an existing membership. You can make a membership purchase on your new card.
Our agents cannot take your billing information via the support form or phone, but they can help you log in to make the change yourself. If you need assistance logging in, contact Customer Support. Provide identifying information such as billing name and the last four digits of the card number.