How to Contact Roblox
Recovering your account
Contact Roblox here if you have a question or looking for help. Please use the links below or drop us a line. We’d love to hear from you!
Team Create
You may also contact us by phone at (888) 858-2569.
If you do not have an email or phone number associated with your account, please contact Roblox customer support at roblox.com/support. Please choose a password that is brand new and unique to Roblox, do not use this password on any other site.
With ROBLOX live chat, you can chat with your ROBLOX friends anywhere on the site!
Roblox typically responds in 24-48 hours. Wait at least 24 hours to give them time to process your request. If they aren't busy, they may respond in 18 hours or so. It is totally possible for Roblox customer support to miss your email or support ticket.
Is Roblox Content Suitable for All Ages? Available on smartphones, tablets, desktop computers, the Xbox One, and some VR headsets, Roblox has an ESRB rating of E10+ for Everyone 10 and up for Fantasy Violence, which means that typical gameplay should be suitable for most kids.
Select Forgot Password or Username? on the Roblox Login page. Enter your email address in the box. Press the Submit button.
If you send us an e-mail with a problem, we can almost always have an answer for you in less than 24 hours. And in the rare instance we don't know of an immediate solution to your problem, we will send you looking in the right direction (more on this later).
You can contact the Roblox Appeals team to review the situation if your account has been banned or moderated. The Appeals team will give the moderation a second look and make any necessary adjustments to your account's moderation status.
The Roblox Corporation lists their address at 60 East Third Avenue, Suite 201, San Mateo, CA 94401. Email may be sent to info@roblox.com, and phone contact through 888-858-2569.
To be eligible for account restores, we require that you have an authenticator app set up to protect your account. Also, you must notify Roblox within 30 days of the account being compromised. Unfortunately, if we are not notified within this time, we are not typically able to recover the account's inventory.
send an email to info@roblox.com and our customer service team will help!
Reporting app chat Select the button next to the user name that looks like the three dots, then Report. Select the red Report button to continue to the report form then fill it out and select the green Report Abuse button.
There are a lot of factors why users tend to reach out to Roblox Customer Support and here are some of the common reasons:
There are three different methods to contact Roblox Support directly. Users have the option to send an email, fill out the Roblox online form or call their Customer Support hotline.
For general questions or concerns that don’t require a specific account information, you can also send it to Roblox social media accounts:
As nearly half of Roblox's player base consists of users over the age of 13, how to properly manage the safety of younger users has remained a concern. In a blog post, Roblox stated that the spatial voice feature will only be accessible to those who have verified that they are over the age of 13.
Once you've verified your age, voice chat can be toggled on and off within the setting menu. On PC, look for the gear icon in the upper right hand corner, then from the drop down menu click Settings. From settings, locate the Privacy tab from the menu on the left.
As of now, there's been no official statement regarding what can and can't be said over voice chat. Currently, swearing receives no form of punishment or censoring by Roblox—this will more than likely change however as the kinks continue to be worked out.
Whether you view it as unfortunate or not, not every Roblox experience will feature voice chat compatibility. The decision is completely up the individual game developers as to whether or not they want to allow it. If you're looking for a game to try out voice chat, Mic Up appears to be the current favorite.