how do i ask help from roblox

See more

How do I contact Roblox?

If you do not have an email or phone number associated with your account, please contact Roblox customer support at roblox.com/support. Please choose a password that is brand new and unique to Roblox, do not use this password on any other site.

Does Roblox have a number I can call?

You may also contact us by phone at (888) 858-2569.

Does Roblox respond to customer service?

How long does Roblox customer support take to respond? Roblox typically responds in 24-48 hours. If you email Roblox or send them a ticket through their customer support page, they should get back to you in a day or so.

Does Roblox have live chat?

With ROBLOX live chat, you can chat with your ROBLOX friends anywhere on the site!

How do I text Roblox?

Send direct messages in RobloxOpen your Friends screen and select the name of the person you want to message.Select Message from the new page.Type the message and hit Send.

Does Roblox support help?

send an email to info@roblox.com and our customer service team will help!

How long will it take for Roblox to respond?

If you send us an e-mail with a problem, we can almost always have an answer for you in less than 24 hours. And in the rare instance we don't know of an immediate solution to your problem, we will send you looking in the right direction (more on this later).

What is Robloxs email?

The Roblox Corporation lists their address at 60 East Third Avenue, Suite 201, San Mateo, CA 94401. Email may be sent to info@roblox.com, and phone contact through 888-858-2569.

What's Roblox's password?

Select Forgot Password or Username? on the Roblox Login page. Enter your email address in the box. Press the Submit button.

How do I get a refund from Robux?

In general, we are not able to offer a refund for items purchased within an experience. All purchases with Robux requires users to click on a confirmation box as a precaution against making accidental purchases and many experiences also have a confirmation window for purchases with their in-experience's currency.

How do I unban my Roblox account?

You can contact the Roblox Appeals team to review the situation if your account has been banned or moderated. The Appeals team will give the moderation a second look and make any necessary adjustments to your account's moderation status. Submitting an appeal does not guarantee your ban will be removed.

How do I email Roblox support?

send an email to info@roblox.com and our customer service team will help!

Common causes why Roblox users contact Customer Support

There are a lot of factors why users tend to reach out to Roblox Customer Support and here are some of the common reasons:

How to contact Roblox Support

There are three different methods to contact Roblox Support directly. Users have the option to send an email, fill out the Roblox online form or call their Customer Support hotline.

Send questions to their social media accounts

For general questions or concerns that don’t require a specific account information, you can also send it to Roblox social media accounts:

What is a developer forum on Roblox?

The Roblox Developer Forum is where developers engage in technical discussions about the Roblox platform and game development. It is intended to be a vibrant community of creators: animators, artists, builders, clothing designers, composers, modelers, scripters, and UI designers. The forums serve as a community for these creators ...

Can you have different levels of access to Roblox?

Different users may have different levels of access to the Roblox Developer Forum. To potentially gain more access to the DevForum, we encourage you to browse the forum for information and resources and, when registered, make positive contributions to the community.

Website support

In order for a player to contact Roblox Support they must go to https://www.roblox.com/support and fill out the form. They can ask for help if they forgot their password, their account got hacked, billing and payment questions, and much more.

Email support

Although no longer suggested or preferred by Roblox, the player can email info@roblox.com to get help or get questions answered, although it is ultimately similar to using the website version of support.

Criticism

Players have reported that many of the messages generated by support staff appear like generic pre-filled messages.

Can you get permission to use Roblox?

Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account (s). Whenever possible, we work with parents and customers directly as part ...

Can you refund Roblox?

However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers .