There are some restrictions when submitting an appeal:
Well, the answer to how long does Roblox support takes to respond is quite variable. Roblox Customer Support claims that they almost always have a reply for the issue within 24 hours of receiving a mail. However, that is not entirely true. We have studied the reports of various players across different platforms.
Website/ Application Question:
You may also contact us by phone at (888) 858-2569.
If you do not have an email or phone number associated with your account, please contact Roblox customer support at roblox.com/support.
With ROBLOX live chat, you can chat with your ROBLOX friends anywhere on the site!
send an email to info@roblox.com and our customer service team will help!
If you send us an e-mail with a problem, we can almost always have an answer for you in less than 24 hours. And in the rare instance we don't know of an immediate solution to your problem, we will send you looking in the right direction (more on this later).
To start chatting, press the / key on your keyboard. This will open up the chat window, if enabled by the developer, and a chat-bar where you can type what you would like to say. Once you have entered your text into that bar, hit Enter on your keyboard to send it.
Select Forgot Password or Username? on the Roblox Login page. Enter your email address in the box. Press the Submit button. Make sure to add the valid email address.
Roblox typically responds in 24-48 hours. If they aren't busy, they may respond in 18 hours or so. It is totally possible for Roblox customer support to miss your email or support ticket. If they don't reply in 48 hours, it's okay to reach out again.
In general, we are not able to offer a refund for items purchased within an experience. All purchases with Robux requires users to click on a confirmation box as a precaution against making accidental purchases and many experiences also have a confirmation window for purchases with their in-experience's currency.
To send a message, go to your Friends section and click on your friend's name. This will take you to their profile. Press the Message button in the box at the top of the page that contains their username and friends and followers information.
info@roblox.comThe Roblox Corporation lists their address at 60 East Third Avenue, Suite 201, San Mateo, CA 94401. Email may be sent to info@roblox.com, and phone contact through 888-858-2569.
You can contact the Roblox Appeals team to review the situation if your account has been banned or moderated. The Appeals team will give the moderation a second look and make any necessary adjustments to your account's moderation status.
There are a lot of factors why users tend to reach out to Roblox Customer Support and here are some of the common reasons:
There are three different methods to contact Roblox Support directly. Users have the option to send an email, fill out the Roblox online form or call their Customer Support hotline.
For general questions or concerns that don’t require a specific account information, you can also send it to Roblox social media accounts:
To disable the methods of chat mentioned above, along with the ability to post on group walls, perform the following: Go to your Account Settings page by clicking on the gear-icon, located in the upper-right corner of the page followed by Settings. Alternatively, you can click here.
When you log into Roblox, you'll see a blue chat box located in the lower-right corner of the screen. Click this box to reveal the chat menu as seen in the image below. Here you'll have a list of your friends, chat groups, including the ability to play together with your friends. To start chatting, simply click on the desired person/group in your ...
Anyone in a chat group can join games or give friends the option to join, and will not cause anyone to join a game automatically. This enables you to choose to play the games you want, when you want with your friends.
In addition to talking to your Roblox friends in games , you can also chat with them right on the Roblox website! You can view and join games your friends are playing directly from the chat.