Contact Roblox here if you have a question or looking for help. Please use the links below or drop us a line. We’d love to hear from you!
What Is Roblox Email Address?
Method 3 of 3: Using the Roblox Support Form Online
Press 0 after pressing 2 to leave a message and get a call back. Roblox will call you back after you leave a detailed message about your question or concern. You'll be asked to provide your name, your Roblox account name, and your billing information before you explain what you need help with.
If you do not have an email or phone number associated with your account, please contact Roblox customer support at roblox.com/support. Please choose a password that is brand new and unique to Roblox, do not use this password on any other site.
Roblox typically responds in 24-48 hours. Wait at least 24 hours to give them time to process your request. If they aren't busy, they may respond in 18 hours or so. It is totally possible for Roblox customer support to miss your email or support ticket.
With ROBLOX live chat, you can chat with your ROBLOX friends anywhere on the site!
Is Roblox Content Suitable for All Ages? Available on smartphones, tablets, desktop computers, the Xbox One, and some VR headsets, Roblox has an ESRB rating of E10+ for Everyone 10 and up for Fantasy Violence, which means that typical gameplay should be suitable for most kids.
Select Forgot Password or Username? on the Roblox Login page. Enter your email address in the box. Press the Submit button. Make sure to add the valid email address.
If you send us an e-mail with a problem, we can almost always have an answer for you in less than 24 hours. And in the rare instance we don't know of an immediate solution to your problem, we will send you looking in the right direction (more on this later).
To be eligible for account restores, we require that you have an authenticator app set up to protect your account. Also, you must notify Roblox within 30 days of the account being compromised. Unfortunately, if we are not notified within this time, we are not typically able to recover the account's inventory.
send an email to info@roblox.com and our customer service team will help!
In general, we are not able to offer a refund for items purchased within an experience. All purchases with Robux requires users to click on a confirmation box as a precaution against making accidental purchases and many experiences also have a confirmation window for purchases with their in-experience's currency.
You can contact the Roblox Appeals team to review the situation if your account has been banned or moderated. The Appeals team will give the moderation a second look and make any necessary adjustments to your account's moderation status.
The Roblox Corporation lists their address at 60 East Third Avenue, Suite 201, San Mateo, CA 94401. Email may be sent to info@roblox.com, and phone contact through 888-858-2569.
While 888-858-2569 is ROBLOX's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue.
Contacting ROBLOX - by phone or otherwise. While 888-858-2569 is ROBLOX's best toll-free number, there are 4 total ways to get in touch with them.
Common problems addressed by the customer care unit that answers calls to 888-858-2569 include Hacked Account, Account Access, Missing Robux, Reset Password, Refund a Charge and other customer service issues. The ROBLOX call center that you call into has employees from Phillipines and is open 24 hours, 7 days according to customers. In total, ROBLOX has 1 phone number. It's not always clear what is the best way to talk to ROBLOX representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
There are a lot of factors why users tend to reach out to Roblox Customer Support and here are some of the common reasons:
There are three different methods to contact Roblox Support directly. Users have the option to send an email, fill out the Roblox online form or call their Customer Support hotline.
For general questions or concerns that don’t require a specific account information, you can also send it to Roblox social media accounts: