There are some restrictions when submitting an appeal:
Well, the answer to how long does Roblox support takes to respond is quite variable. Roblox Customer Support claims that they almost always have a reply for the issue within 24 hours of receiving a mail. However, that is not entirely true. We have studied the reports of various players across different platforms.
Website/ Application Question:
You may also contact us by phone at (888) 858-2569.
Press 0 after pressing 2 to leave a message and get a call back. Roblox will call you back after you leave a detailed message about your question or concern.
Roblox typically responds in 24-48 hours. Wait at least 24 hours to give them time to process your request. If they aren't busy, they may respond in 18 hours or so. It is totally possible for Roblox customer support to miss your email or support ticket.
If you send us an e-mail with a problem, we can almost always have an answer for you in less than 24 hours. And in the rare instance we don't know of an immediate solution to your problem, we will send you looking in the right direction (more on this later).
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David BaszuckiDavid Baszucki is the founder and CEO of Roblox. His vision is to build a platform that enables shared experiences among billions of users.
send an email to info@roblox.com and our customer service team will help!
To be eligible for account restores, we require that you have an authenticator app set up to protect your account. Also, you must notify Roblox within 30 days of the account being compromised. Unfortunately, if we are not notified within this time, we are not typically able to recover the account's inventory.
You can contact the Roblox Appeals team to review the situation if your account has been banned or moderated. The Appeals team will give the moderation a second look and make any necessary adjustments to your account's moderation status. Submitting an appeal does not guarantee your ban will be removed.
info@roblox.comThe Roblox Corporation lists their address at 60 East Third Avenue, Suite 201, San Mateo, CA 94401. Email may be sent to info@roblox.com, and phone contact through 888-858-2569.
3 day ban - 72 hours from the time the moderation was initiated. 7 day ban - 1 week from the time the moderation was initiated. Deletion - The account has been closed and can not automatically be reopened.