how to use a roblox support ticket

How to use the support ticket system

• But first... You need your Client Portal username and password. ...
• Ticket summary. Upon logging in to your Client Portal dashboard, to view your active tickets, click View. ...
• Creating tickets in the client portal. ...
• Viewing tickets. ...
• Making quick replies to tickets. ...
• Creating tickets via email. ...

Full Answer

How do you contact Roblox support?

There are some restrictions when submitting an appeal:

• An appeal must be submitted within 30 days of the moderation action affecting the account.
• Once a moderation has been reviewed, it cannot be reviewed again. ...
• To protect our players' privacy, only the owner of an account may send an appeal. ...
• Make sure you are contacting Appeals from a valid email address for the account you are appealing.

Can you call Roblox support?

Roblox Corporation (NYSE: RBLX) Q4 2021 Earnings Call Feb 16, 2022, 8:30 a.m. ET Operator Load Error ... The Talent Hub is live to find partners to help build these experiences. And ultimately, the building of these experiences is very similar to ...

How long does Roblox customer support take to respond?

Well, the answer to how long does Roblox support takes to respond is quite variable. Roblox Customer Support claims that they almost always have a reply for the issue within 24 hours of receiving a mail. However, that is not entirely true. We have studied the reports of various players across different platforms.

How do I contact Roblox?

Recovering your account

• Remove Off-site Downloads or Browser Extensions You will need to get rid of any malware before recovering your account. ...
• Reset Your Password Change your account's password to something that is secure and isn't easy to guess. ...
• Enable 2-Step Verification (2SV) Enable 2-Step Verification as an added security measure for your account. ...

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What do you do with Roblox support tickets?

2:594:21What To Do With Roblox Support Ticket - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd then if you need to send in more evidence or more information that roblox asks from you alwaysMoreAnd then if you need to send in more evidence or more information that roblox asks from you always be sure to put the ticket. Number that you have on that initial.

How long does it take for Roblox to respond to a support ticket?

How long does Roblox customer support take to respond? Roblox typically responds in 24-48 hours. If you email Roblox or send them a ticket through their customer support page, they should get back to you in a day or so. The Roblox customer support team is only 19 people, and they get over 5,000 messages a day.

How do you support on Roblox?

Dial 888-858-2569 to call Roblox customer service. The Roblox customer support line is available 24 hours a day, 7 days a week. It uses an automated menu system and will require you to leave a voice message with your account information before they call you back. The customer support number is toll-free.

How do you email Roblox support?

send an email to info@roblox.com and our customer service team will help!

Will Roblox give me my account back?

To be eligible for account restores, we require that you have an authenticator app set up to protect your account. Also, you must notify Roblox within 30 days of the account being compromised. Unfortunately, if we are not notified within this time, we are not typically able to recover the account's inventory.

Can you get unbanned from Roblox?

You can contact the Roblox Appeals team to review the situation if your account has been banned or moderated. The Appeals team will give the moderation a second look and make any necessary adjustments to your account's moderation status. Submitting an appeal does not guarantee your ban will be removed.

Is Roblox OK for 7 year old?

Is Roblox Content Suitable for All Ages? Available on smartphones, tablets, desktop computers, the Xbox One, and some VR headsets, Roblox has an ESRB rating of E10+ for Everyone 10 and up for Fantasy Violence, which means that typical gameplay should be suitable for most kids.

What is Roblox real phone number?

You may also contact us by phone at (888) 858-2569.

What's Roblox's password?

Select Forgot Password or Username? on the Roblox Login page. Enter your email address in the box. Press the Submit button.

How long does Roblox support Take 2021?

If you send us an e-mail with a problem, we can almost always have an answer for you in less than 24 hours. And in the rare instance we don't know of an immediate solution to your problem, we will send you looking in the right direction (more on this later).

Does Roblox have live chat?

With ROBLOX live chat, you can chat with your ROBLOX friends anywhere on the site!

How do I text Roblox?

Send direct messages in RobloxOpen your Friends screen and select the name of the person you want to message.Select Message from the new page.Type the message and hit Send.

Website support

In order for a player to contact Roblox Support they must go to https://www.roblox.com/support and fill out the form. They can ask for help if they forgot their password, their account got hacked, billing and payment questions, and much more.

Email support

Although no longer suggested or preferred by Roblox, the player can email info@roblox.com to get help or get questions answered, although it is ultimately similar to using the website version of support.

Criticism

Players have reported that many of the messages generated by support staff appear like generic pre-filled messages.