how to use roblox customer care ticket

^{Method 3 of 3: Using the Roblox Support Form Online}

1. Visit the Roblox support page to use the fillable form. This webpage contains the fillable form that you can use to ask Roblox for help with a specific issue.
2. Fill in your contact information at the top. You'll need to enter your name, email address, and Roblox username.
3. Select the platform you use and the category of your question. ...
4. Describe your issue or concern at the bottom of the page. Be as detailed as possible. ...

Full Answer

How do you contact Roblox support?

There are some restrictions when submitting an appeal:

• An appeal must be submitted within 30 days of the moderation action affecting the account.
• Once a moderation has been reviewed, it cannot be reviewed again. ...
• To protect our players' privacy, only the owner of an account may send an appeal. ...
• Make sure you are contacting Appeals from a valid email address for the account you are appealing.

How to contact Roblox customer service?

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Can you call Roblox support?

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How to call Roblox support number?

• Experiencing an issue while playing a certain game with no solutions available on the web.
• Want to report a bug encountered.
• A hacked account.
• Unable to login to their Roblox account.
• Robux purchases were not found on the account.
• Unable to install Roblox app.
• Report or ban users that act inappropriately in the gaming platform.

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How long does it take for Roblox to respond to a support ticket?

Roblox typically responds in 24-48 hours. If they aren't busy, they may respond in 18 hours or so. It is totally possible for Roblox customer support to miss your email or support ticket. If they don't reply in 48 hours, it's okay to reach out again.

How do you contact Roblox support?

Calling Roblox Customer Support. Dial 888-858-2569 to call Roblox customer service. The Roblox customer support line is available 24 hours a day, 7 days a week. It uses an automated menu system and will require you to leave a voice message with your account information before they call you back.

What is a Roblox support ticket?

Roblox Support (also known as Roblox Customer Care) is a system in which a player can email Roblox staff for help and get a response from them. Players receive customer support tickets soon after sending their request.

How do you call someone on Roblox?

How do I chat with my friends on mobile?Open the Roblox App.In the navigation bar at the bottom of the screen, select the chat icon:The screen will show a history of your recent chats and friends with whom you can chat. ... Select the friend or group with whom you would like to chat and the chat window will open.

Website support

In order for a player to contact Roblox Support they must go to https://www.roblox.com/support and fill out the form. They can ask for help if they forgot their password, their account got hacked, billing and payment questions, and much more.

Email support

Although no longer suggested or preferred by Roblox, the player can email info@roblox.com to get help or get questions answered, although it is ultimately similar to using the website version of support.

Criticism

Players have reported that many of the messages generated by support staff appear like generic pre-filled messages.