Recovering your account
Contact Roblox here if you have a question or looking for help. Please use the links below or drop us a line. We’d love to hear from you!
Simple Modcall System (FAST)
You can call their customer support line at 888-858-2569 and leave a voicemail to receive a call back, fill out their online support form for general issues, or email their customer support directly to ask specific questions. Dial 888-858-2569 to call Roblox customer service.
If you do not have an email or phone number associated with your account, please contact Roblox customer support at roblox.com/support. Please choose a password that is brand new and unique to Roblox, do not use this password on any other site.
Roblox typically responds in 24-48 hours. Wait at least 24 hours to give them time to process your request. If they aren't busy, they may respond in 18 hours or so. It is totally possible for Roblox customer support to miss your email or support ticket.
If you send us an e-mail with a problem, we can almost always have an answer for you in less than 24 hours. And in the rare instance we don't know of an immediate solution to your problem, we will send you looking in the right direction (more on this later).
send an email to info@roblox.com and our customer service team will help!
With ROBLOX live chat, you can chat with your ROBLOX friends anywhere on the site!
To be eligible for account restores, we require that you have an authenticator app set up to protect your account. Also, you must notify Roblox within 30 days of the account being compromised. Unfortunately, if we are not notified within this time, we are not typically able to recover the account's inventory.
Calling Roblox Customer Support. Dial 888-858-2569 to call Roblox customer service. The Roblox customer support line is available 24 hours a day, 7 days a week.
You can contact the Roblox Appeals team to review the situation if your account has been banned or moderated. The Appeals team will give the moderation a second look and make any necessary adjustments to your account's moderation status. Submitting an appeal does not guarantee your ban will be removed.
info@roblox.comThe Roblox Corporation lists their address at 60 East Third Avenue, Suite 201, San Mateo, CA 94401. Email may be sent to info@roblox.com, and phone contact through 888-858-2569.
Select Forgot Password or Username? on the Roblox Login page. Enter your email address in the box. Press the Submit button.
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Hello! Email appeals@roblox.com if you have an issue with a ban or warning.
1. Dial 888-858-2569 to call Roblox customer service. The Roblox customer support line is available 24 hours a day, 7 days a week. It uses an automated menu system and will require you to leave a voice message with your account information before they call you back. The customer support number is toll-free.
Press 1 if you're under 18 years of age and need help.
Learn more... Roblox is a popular online game based on building and interacting in an open world. Whether you're a parent with a question about your child's game, or a player that needs help with a technical issue, you may need to contact Roblox directly. There are three ways to reach Roblox.
Yes, you can get a stolen Roblox account back to the rightful owner. Roblox has an automated recovery process in place, but it is limited to certain types of stolen accounts. However, for legitimate accounts, they offer a recovery service if you send them an e-mail or call them.
If you're under 18, Roblo x customer support will not speak to you over the phone, but they will provide you with information regarding where you can find help online, including instructions on how to get to their customer support page. If you're under 18, enlist an adult to help you call.
While Roblox promotes their online customer support fillable form, they do have a dedicated email address for general questions. It may take slightly longer for them to respond though. Tip: If you want to appeal a ban or warning, you should email appeals@roblox.com instead.
There are a lot of factors why users tend to reach out to Roblox Customer Support and here are some of the common reasons:
There are three different methods to contact Roblox Support directly. Users have the option to send an email, fill out the Roblox online form or call their Customer Support hotline.
For general questions or concerns that don’t require a specific account information, you can also send it to Roblox social media accounts:
This feature is for players who are 13 or older. A phone number may only be used on one Roblox account.
Log into your account (If you can't log in, try these steps for recovering your password .)
Log into your account (If you can't log in, try these steps for recovering your password .)
Here are some useful commands to start and stop text messages you may receive from Roblox: